Automated Messaging System (AMS):

The fast, easy, affordable way to deliver reminders and messages.

Managing time and resources is much easier with the help of reminders and messages. They assure that patients get to appointments and that customers tend to maintenance tasks and that their bills are paid promptly. Messages also call attention to important information, news or data.

NEC’s Automated Message System (AMS) enables businesses to provide those valuable reminders and messages for patients and customers.

AMS can send a message – via either a phone call or a text message – that provides patients and customers with the information they need. With database integration, each call or message can be customized with specific information for each targeted individual. AMS functionality supplements the calling capability and requests receipt of the message is confirmed. Message recipients may also be offered the option of being routed to a staff member via either a normal extension number or integration with NEC’s contact center solutions.

Businesses will recognize a return on their investment by reducing administrative process costs, building customer relationships, and increasing revenues.

Univerge MA4000:

Administration of a company’s communication solutions is a critical element in creating a productive work environment. System administrators design, deploy and manage communications systems and infrastructures. Numerous challenges exist in understanding the wide range of technologies available and applying various solutions to help user organizations achieve their business goals. NEC Unified Solutions offers a range of products that streamline and simplify administrative tasks. Our administrative applications are designed to configure and manage communications systems using a unified central methodology. Core applications can help control costs, track assets, enhance efficiency, and promote safety and security.

Call Analyst:

CallAnalyst™ by TriVium Systems is a call tracking and management solution for small to mid-sized businesses. This graphically oriented software package is simple to use and allows you to record phone usage, analyze phone calls, and cut costs.

CTI - Application Development:

Power to the People.

Companies are searching for solutions that will help them succeed in today's demanding business environments. They need innovative solutions that will help control and reduce operating costs, increase productivity, boost profits and deliver products and services more efficiently and more cost-effectively. In short, they need solutions that will strike the most productive balance between human and technology resources. Computer Telephone Integration, or CTI, represents the next frontier in technology solutions for meeting and exceeding these business challenges.

Application Development - CTI strategy includes:

Dterm SP30 Soft Phone:

The Dterm® SP30 SoftPhone from NEC resides within your computer, so there are no extra pieces of equipment to transport. The Dterm SP30 allows your customers to capitalize on the advantages of a converged voice and data network whether they’re in the office or on the road. And, the Dterm SP30 combines traditional business communication needs with the data applications your customers require.

Nurse Call Integration:

Through NEC’s wireless solution with nurse call integration, patient call information can be delivered directly to an assigned caregiver’s mobile handset, regardless of the caregiver’s location.

OpenWorX Personal Call Assistant:

OpenWorX Personal Call Assistant brings the ease and convenience of personal productivity applications features directly to your PC, greatly simplifying call handling tasks. Place calls, return calls, identify incoming calls, and auto dial numbers from other PC applications all from an icon in the Windows® system tray.

Remote Agent:

New management techniques combined with enabling technology can be used to enhance the productivity of the contact center while improving agent morale and increasing staff retention. One such combination is establishing remote agents. These agents may be located in any geographic location that has basic connectivity. The concept can include agents working individually from their homes or small groups of agents working from remote locations.